Job Title: Customer Service Representative
Reports To: Customer Service Manager
Shift: Full time Monday to Friday averaging 45 hours a week
Contact: Sheri Platt at 507-836-6540 or email@example.com
Performs daily job ticket function for Page1 Printers
Essential Duties and Responsibilities:
Communicating with the customers, sales and staff daily
Assist other customer service staff when needed
Obtain all details needed to effectively and accurately produce job tickets
Responsible for communicating all details of a job to the production staff via the job ticket
Answer phone calls when asked to help by others
Maintain an updated schedule of jobs for both the web and sheet fed presses
Schedule pickups and deliveries for jobs
Handle mailing details for jobs
Make follow up calls regarding finished jobs
Organize and keep track of inserts that will be inserting into jobs
Education and /or Experience
Associate’s degree (A.A.) or equivalent from two-year College or Technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; Monarch Accounting software; Monarch Inventory software; Monarch Manufacturing software; Monarch Planner; Microsoft Internet Explorer software.
Download an application here