CSR

Job Description

Job Title: Customer Service Representative
Department:Customer Service
Reports To: Customer Service Manager
Shift: Full time Monday to Friday averaging 45 hours a week
Contact: Aimee Goddard at 507-836-6540 or agoddard@page1printers.com

Job Summary

Performs daily job ticket function for Page1 Printers

Essential Duties and Responsibilities:

Communicating with the customers, sales and staff daily

Assist other customer service staff when needed

Obtain all details needed to effectively and accurately produce job tickets

Responsible for communicating all details of a job to the production staff via the job ticket

Answer phone calls when asked to help by others

Maintain an updated schedule of jobs for both the web and sheet fed presses

Schedule pickups and deliveries for jobs

Handle mailing details for jobs

Make follow up calls regarding finished jobs

Organize and keep track of inserts that will be inserting into jobs

Qualifications:

Education and /or Experience
Associate’s degree (A.A.) or equivalent from two-year College or Technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; Monarch Accounting software; Monarch Inventory software; Monarch Manufacturing software; Monarch Planner; Microsoft Internet Explorer software.

Download an application here